Terms & Conditions

1. INFORMATION ABOUT US & THESE TERMS AND CONDITIONS

1. We, With Maya LTD. are a private limited company registered in England & Wales under company number 13452396. Our registered address is 152 Coles Green Road, London, NW2 7HD. Our VAT number is 383462872.

2. If you have any questions about us, these terms and conditions, services or products, please contact us via telephone or WhatsApp (+447554819422), or email (contact@withmaya.com).
3. These terms and conditions apply to all orders you place with us for our Services and products regardless of whether the order is placed by telephone or via email or WhatsApp, social media or in some other way.

2. OUR SERVICES AND PRODUCTS

1. Our Services allow you to purchase a range of products from boutiques and brands worldwide (“Retailers”).
2. We endeavour to be as accurate as possible in the description of the products. However, the details, images and descriptions of products we provide to you are provided to us by the Retailers and we therefore cannot guarantee that all details, images, and descriptions are always accurate, complete or error free.

3. FEES AND PAYMENTS

1. By placing an order, you confirm you are over 18 years of age, you are an authorised user of the credit or debit card, or the bank account holder in the case of payments made by balance transfer, used to place your order and that there are sufficient funds in the account to cover the cost of your order, and that all details you provide are true and accurate.
2. We reserve the right to adjust prices, offers, services, products and their specifications at our discretion at any time. Any adjustment in price (excluding sales tax and VAT) will not affect the price of any services or products which you have already paid for and which we have accepted. If the rate of sales tax or VAT changes between your order date and the date we supply the service or product, we will adjust the rate of tax that you pay, unless you have already paid for the service or product in full and before the change in the rate of tax takes effect.

3. We make every effort to inform you of the correct prices of the products available to buy using our Services. However, if we discover an error in the price of the products you have ordered before they are delivered to you, we will contact you to inform you of this error and we will give you the option to continue with purchasing the product at the correct price or cancelling your order. If we are unable to contact you, we will treat the order as cancelled and notify you accordingly.

4. When we accept your request for Services, we may require you to provide us with payment card details (which you agree shall be your own payment card) to secure the Services requested and any subsequent purchase(s).
5. All card payments are subject to authorisation by your card issuer. We will inform you when taking your request if we do not accept the payment card you wish to use.

6. The prices for products sourced using this service exclude any applicable delivery costs and/or import taxes/duties.
7. You acknowledge and agree that we may use “Square” (a PCI Service Provider Level 1 certificated platform) to process and store your payment card details.
8. For larger payments we may request that you pay by International BACS transfer.
9. We source products from our luxury brands and partners around the globe. Prices are determined by sourcing location, therefore the price of the same item may vary depending on your location / where we bought the item from.

4. CANCELLATION, RETURNS AND EXCHANGES

1. We cannot accept returns or issue refunds for any made-to-measure or made-to-order products; products that have been customised to your specifications, personalised, or explicitly described as ‘customised’; cannot be returned for hygiene or personal health reasons (e.g., some items of lingerie, bikini bottoms, earrings for pierced ears (which have been unwrapped)), or items indicated as “final sale”, unless these are faulty at the time of delivery.

2. Please note that we cannot accept returns for certain products and reserve the right to determine which products are non- refundable on a case-by-case basis. Items which are non-returnable will be clearly stated on associated invoice.
3. Chanel and Dior items are only eligible for exchange and we will only be able to offer a refund for manufacturing defects.

4. Hermes items are purchased on demand and are therefore non-returnable or exchangeable. All items are sold under the second-hand margin rule scheme. If for any reason you are not satisfied with your purchase, we can try to sell your purchased item on your behalf but cannot guarantee that this will be possible. If there is any question about the authenticity of an item purchased from us, we, With Maya LTD, will arrange for a third-party authentication to take place and in the event of a bag not being authentic, we will issue a full refund. Bags are always sold in brand new in box condition unless stated otherwise.

5. Please note that products (in particular fine jewellery, leather goods and luxury items) tend to be delicate and must be cared for properly. You should carefully follow the care guidelines that come with the product. You acknowledge that for every return, exchange, or repair request, Retailers reserve the right to evaluate the product before agreeing to anything. Retailers will generally offer a refund for manufacturing defects (other than in the case of natural/handmade variations) but not where an item has been damaged by a customer’s handling of it.

6. Please also note in most cases, any sales of fine jewellery, high-value leather or exotic skins goods such as Hermes is considered final, and no exchange, return or refund will usually be possible unless expressly stated in advance.
7. Please note that the customer is liable for the charges of a return shipment unless the item arrived faulty or damaged in which case we will pay for the cost of the return.

8. Once we receive your agreed returned items and we are satisfied with their condition, a full refund or credit of the price you paid (less any deductions for delivery costs and damage except as stated above) will be issued to you. Please note, if the item being returned or exchanged was originally delivered to you with duties prepaid, the duties charge will not be refunded (unless the reason for item return is it being damaged, incorrect or faulty).

5. GENERAL

1. These terms and conditions and all transactions relating to our Services are governed by the laws of England and Wales and are subject to the non-exclusive jurisdiction of the courts of England and Wales.
2. We do not accept amendments to these terms and conditions and any variations to these terms and conditions must be signed by an authorised signatory of our company.

3. You may not transfer any of your rights or obligations under these terms and conditions to another person without our prior written consent. We can transfer all or any part of these terms and conditions to another organisation but your rights under these terms and conditions will not be affected.
4. If, at any time, we do not require you to comply with any part of these terms and conditions, this will not prevent us from doing so in the future.

5. If any part of these terms and conditions is disallowed or held to be ineffective by any court or other competent body, the rest of the terms and conditions will not be affected.
6. We are required by law to tell you that sales can be concluded in the English language only and that no public filing requirements apply.